Shipping and returns
Everything about delivery, returns and what to do if something is wrong with your order. Can't find your question? Have a look at the frequently asked questions or send us a message.
Shipping costs and delivery times
| Country | Shipping | Delivery time |
|---|---|---|
| Netherlands | free | next working day (ordered before 14:00) |
| Belgium | free | 2 to 3 working days |
| Germany | € 9,95, free from € 100,00 | 2 to 3 working days |
| Other EU countries | € 14,95 | 2 to 6 working days |
Order in the Netherlands on a working day before 14:00 and your parcel leaves the same day and arrives the next working day. Orders placed after 14:00, at the weekend or on a public holiday go out on the next working day. As soon as your parcel is on its way, you get an email with the tracking link.
Gift wrap
On the product page or in your bag, tick Gift wrap (2.95 euro). Sending the gift straight to the recipient? At checkout, choose Ship to a different address. Put a personal message in the order note.
Something wrong on arrival?
If your parcel is damaged or something is not right, let us know as soon as possible, ideally within 48 hours. Send photos of the product and the packaging to info@timberdelights.store. We will send a new one or refund you. In that case the costs are ours.
Returns: 14-day cooling-off period
You have 14 days to change your mind from the day you receive your order. You do not need to give a reason.
- Register your return within 14 days with the online form below (no need to log in), by email, or with the model form. You get a confirmation by email.
- Send the product back within 14 days of your notice, well packed and in the original packaging where possible, to: Timber Delights, Zandershof 21, 1971 PG IJmuiden, the Netherlands. Keep the proof of postage.
- You get your money back within 14 days of your notice, including the original shipping costs, using the same payment method. We may wait until the product is back with us or until you show that you have sent it.
You pay for sending it back, unless the product was damaged or not right. You may inspect the product as you would in a shop, but do not use it. If it has lost value through use, we may deduct that. The full rules are in the terms and conditions.
Warranty
All our products come with a 2-year warranty, on top of your statutory rights. If something goes wrong with normal use, email us a photo and your order number. We repair it, send a new one or refund you.