Customer service

Get in touch

A question about a product, an order or a return: fill in the form and we will get back to you as soon as possible. Perhaps your question is already answered? Have a quick look at the frequently asked questionsfirst, it could save you a day of waiting.

Contact Form

For an order or a return, please include your order number so we can look it up straight away.

Good to know

Response timeWe reply as soon as possible, usually within one working day.
Register a returnVia the return form. You have 14 days to change your mind.
Damaged on arrivalReport it ideally within 48 hours and send photos.

Our address

Timber DelightsZandershof 21
1971 PG IJmuiden, the Netherlands
Netherlands
Chamber of Commerce and VATKvK 94458243
VAT NL005085090B27

This is an office and storage address, not a shop, so visits are by appointment only.

Prefer to look it up yourself?

Most questions about delivery times, returns, care and warranty are already answered in the FAQ.

To the frequently asked questions